City Manager Humora provided opening comments.
Community Development Director Kusiak stated the role and commitment of the Community Development Department.
Jay Trevino and Susan Healy Keene, Baker Tilly Consultants, provided a PowerPoint presentation on the process for developing recommendations on improving the permitting process, highlighting the evaluation and solution phases, staff and stakeholder interview themes, the customer experience survey, process mapping, the comparison of La Mesa to peer cities, key observations, the GE Work-out Process Improvement Workshop ("Workshop"), the Workshop participants, the goals of the Workshop, and the barriers to achieving the goals.
Brian Philbin, Engineering Technician II, Tejennia Hargrove, Development Services Technician II, Laura Traffenstedt, Assistant Planner, and Stacey Sapp, Building Inspection Supervisor, continued the PowerPoint presentation and spoke on the outcomes of the Workshop, highlighting the new motto, quick wins, and the recommendations in the areas of predictability, timeframes, communication, comprehensive information, and front-loading.
Community Development Director Kusiak finished the PowerPoint presentation by summarizing the critical success factors for implementing the Workshop recommendations and improving the permitting process.
Council questions and comments ensued.
The following members of the public spoke on the Item:
Kristine Alessio
Dianne Osterling
William Best
Councilmember Lothian announced the Development Services Council Liaison Subcommittee would be meeting every second Wednesday of the month from 4:00 p.m. to 5:30 p.m. in City Hall beginning April 2023.